ORDERS
Orders will usually be processed within 12-24 hours (except weekends and holidays) from receipt of payment.
All Open-Box products for sale are examined to make sure they are in good working condition and repacked for shipment, will ship within 5 business days.
SHIPPING CHARGES
Your total cost for the purchase of any product will include shipping and handling charges shown on the Carro Home checkout. The shipping cost of the item is for both the weight and the dimensions of the box. Larger or oversized boxes will incur higher shipping costs.
PLEASE PROVIDE US WITH THE CORRECT PHYSICAL ADDRESS FOR SHIPPING
We require a complete correct physical address to ship your item. If the item is being returned to us through no fault of ours, the buyer will need to pay the full reshipping and handling fees for us to resend the item. Refused and undeliverable shipments will not be granted a shipping and handling refund. Returned shipments will be held until the reshipping fees are paid. If you think you need a signature confirmation to ensure delivery, we will require you to pay a small fee for the addition of the service.
WE HAVE A RIGHT NOT TO SHIP TO AN UNCONFIRMED ADDRESS
We do NOT ship to international locations, P.O. Boxes, APO/FPO addresses, Guam, Puerto Rico, and the US Virgin Islands. We only ship to physical addresses within the Contiguous United States and Canada. Customers in Canada, Hawaii, and Alaska are responsible for shipping freight and surcharges. All taxes/duties/customs fees will be paid by the customer. For security reasons, we also have a right to ship only to the confirmed address on the order. Please make sure to check the shipping cost on the item description before purchasing.